Shipping and delivery
How much is shipping?
Free, on every order, everywhere we ship.
How long does delivery take?
Orders are processed in 1 to 3 business days. Delivery is typically 7 to 15 business days to the US and 8 to 20 business days to the UK, Europe, Canada and Australia. Our products ship from international fulfilment partners, which is how we keep prices low, so please allow for that before ordering.
Will I get tracking?
Yes. Every order is tracked and you will get an email with the tracking link once it ships. Tracking can take a few days to show movement.
I ordered several items. Why has only one arrived?
Items sometimes ship separately. The rest is on its way and you will not be charged extra.
Products
Do these products cure hair loss?
No, and be wary of anyone who says theirs do. Our products are cosmetic hair and scalp care designed to support a healthier looking scalp and fuller looking hair as part of a consistent routine. They are not medicines. If you are experiencing sudden, patchy or unexplained hair loss, see a doctor first.
How long before I notice a difference?
Most people who see a change do so after 8 to 12 weeks of consistent daily use. Hair grows slowly, so patience and routine matter more than any single product.
Can I use more than one product together?
Yes. A typical routine is a gentle shampoo, a scalp oil or serum applied to a clean scalp, and a few minutes with a massager or laser comb to work it in.
Are the products safe for colour treated hair?
Yes, our shampoos and oils are suitable for colour treated hair. Do a patch test first if you have sensitive skin.
Can I use them if I am pregnant, breastfeeding or on medication?
Check with your doctor or pharmacist before starting any new scalp product.
Is the laser comb safe?
Low level light devices like this are widely used at home. Do not look directly into the light, do not use on broken skin, and stop use if you notice any irritation.
Orders, returns and payment
Can I change or cancel my order?
Yes, if you email us before it has been dispatched. After dispatch, our standard returns policy applies.
What is your returns policy?
30 days from delivery on unused, unopened items. Anything damaged, faulty or incorrect is replaced or refunded in full. Full details are in our Returns and Refunds policy.
Which payment methods do you accept?
Visa, Mastercard, American Express, Shop Pay, Apple Pay, Google Pay and PayPal. All payments are processed securely by Shopify.
How do I contact you?
Email support@revloss.com with your order number. We reply within 1 business day, Monday to Friday.