Shipping policy

Shipping Policy

Last updated: September 2026

Where we ship

We currently ship to the United States and Canada only. We are not able to accept orders to other countries at this time. A small number of products (currently Genové Pilopeptan Scalp Lotion) ship to the US only.

Shipping costs

Orders of $59 USD or more: free standard shipping.
Orders under $59 USD: $7.95 flat rate standard shipping.

The $59 threshold is based on your order subtotal after any discounts and before tax. Canadian orders are shown in CAD at checkout, converted from the USD amounts above.

Processing time

Orders are processed within 1 to 3 business days. You will receive a confirmation email once your order is placed and a second email with tracking once it has been dispatched.

Delivery times

Our products ship from fulfilment partners. Typical delivery times after dispatch are:

United States: 6 to 12 business days
Canada: 7 to 14 business days

These are estimates, not guarantees. Customs processing, public holidays and carrier delays can add time. If your order has not arrived within 30 business days of dispatch, contact us and we will investigate and, where appropriate, reship or refund.

Tracking

Every order ships with a tracking number. Tracking may take 3 to 5 days to show movement after dispatch while the parcel enters the carrier network.

Multiple items

If you order more than one product, items may arrive in separate parcels on different dates.

Canada: duties and taxes

Orders to Canada may be subject to import duties, taxes or brokerage fees charged on delivery. These are not included in our prices or shipping charges and are the responsibility of the customer.

Incorrect address

Please check your shipping address carefully at checkout. We cannot redirect a parcel once it has been dispatched. If an order is returned to us because of an incorrect or incomplete address, we will contact you to arrange redelivery, which may incur a reshipping fee.

Lost or damaged parcels

If your parcel arrives damaged or is confirmed lost by the carrier, email support@revloss.com within 7 days of the delivery date (or expected delivery date) with your order number and photos where relevant. We will send a replacement or issue a full refund.