Refund policy

Returns and Refunds

Last updated: September 2026

30 day returns

You have 30 days from the date you receive your order to request a return. To be eligible, the item must be unused, unopened where it has a seal, and in its original packaging. You will need your order number or the email address used at checkout.

How to start a return

Email support@revloss.com with your order number and the reason for the return. We will reply within 1 business day with the return address and instructions. Do not send items back without contacting us first, as unrequested returns cannot be accepted or refunded.

Return shipping

The customer is responsible for return postage unless the item arrived damaged, faulty or was not what you ordered. We recommend using a tracked service, as we cannot refund items that are lost on the way back to us.

Damaged, faulty or wrong items

Please check your order as soon as it arrives. If anything is damaged, faulty or incorrect, email us within 7 days of delivery with your order number and a photo. We will send a replacement or issue a full refund, and you will not need to return the item unless we ask you to.

Items that cannot be returned

For hygiene reasons we cannot accept returns of opened or used topical products such as oils, serums, shampoos and powders unless they are faulty. Sale items and gift cards are also non-returnable.

Refunds

Once we receive and inspect your return, we will confirm by email and issue the refund to your original payment method within 5 business days. Depending on your bank or card issuer, it may take a further 5 to 10 business days to appear on your statement. Original shipping costs, where charged, are not refunded.

Exchanges

The quickest way to get a different item is to return the original for a refund and place a new order.

Cancellations

Orders can be cancelled for a full refund if you contact us before the order has been dispatched. Once dispatched, the order falls under our standard return policy.